How to request a Certificate of Analysis (COA) when it is not available online?
If you need a Certificate of Analysis (COA) and cannot locate it on the website, there's a straightforward process to acquire one. Here is how.
- Check the website sitemap before making a request to ensure you've searched all available areas where COAs may be listed.
- If your initial search is unsuccessful, the next step is to reach out for assistance. You can contact Customer Support via email, phone, or sometimes through a live chat feature.
- Simply submit a request. When you contact customer support, you will need to provide the product name, batch number, and your contact information. Explicitly state you are requesting the COA for your specific item.
- Remember to follow up, too. If you do not receive a response within a reasonable timeframe, don't hesitate to follow up and be sure to keep a record of your communications.
Follow these steps to get the COA you need even if it is not available online.
