Ordering Information

Research Use

Products are sold for research or laboratory use only and are not to be administered to humans or used for medical diagnostics.

Acceptance

All orders are subject to availability; if requested, order acceptance/final pricing will be provided by fax from our headquarters in Dallas, TX. Prices do not include shipping, state or import taxes. Orders are generally shipped within 24 hours upon acceptance. Prices are subject to change without notice.

Payment Terms

Payment terms are net 30 days with 1.5% interest charged on past due accounts. MasterCard and Visa are accepted for payments made in both U.S. Dollars and Canadian Dollars. Only American Express is accepted for payments made in U.S. Dollars. Contact us for information on the foreign currencies accepted. Prices are subject to change without notice.

Technical Services

Our Technical Service department is staffed by qualified scientists who are closely involved with all stages of product development. We will do our best to assist you in resolving any questions that you might have and welcome any suggestions as to how we can better meet your needs. Please do not hesitate to call us at any time.

Orders

Orders may be placed via the telephone, fax, mail, or web site. All orders must clearly indicate the customer telephone number, fax number, complete billing address, complete shipping address, catalog numbers, product names, quantity ordered and price. Confirmation of telephone orders by fax, mail, or email should be clearly marked "CONFIRMATION - DO NOT DUPLICATE". In general, confirmation of telephone orders are not necessary. All sales are final. To place a special order or custom product order (i.e. non-standard conjugation, buffer, concentration; siRNA, shRNA or CRISPR synthesis), please contact Technical Service at 1-800-457-3801 ext 2.

Purchaser agrees to accept product labeled in English. Purchaser agrees to accept product literature including datasheets, certificates of analysis and Safety Data Sheets, where applicable, in English or in one of the other languages supported by Santa Cruz Biotechnology.

Product Warranty

Santa Cruz Biotechnology is committed to providing the highest level of quality and service. Any product that does not meet the performance standards indicated in our product literature will be replaced at no charge.

Shipments

Products are generally shipped within 24 hours of acceptance. Shipping charges are quoted at the time the order is accepted. Most products (including all primary antibodies) are shipped at ambient temperature. Some products require wet or dry ice. Additional charges will be invoiced for special packaging or delivery requested by the customer. Unless otherwise specified, products are shipped F.O.B. origin, freight prepaid and added to the invoice. Santa Cruz Biotechnology is not responsible for delays due to Customs clearance. Ask your Customer Service Representative for details.