Winners of our Investigator Award contest receive 5000 Cruz Credits™.
License a hybridoma clone to Santa Cruz Biotechnology, Inc. and receive a negotiated number of Cruz Credits™ as a component of the upfront licensing fee (contact our Licensing Department).
Previously earned PAC account balances, Investigator Award credits and publication awards were converted to Cruz Credits™ effective August 1, 2006.
How to use Cruz Credits™?
Use Cruz Credits™ as cash towards online or phone/fax purchases of products from Santa Cruz Biotechnology, Inc. (for this purpose, each Cruz Credit™ is equal in value to either one US Dollar or one Euro). Cruz Credits™ may be applied to product cost, taxes, shipping or handling charges.
Cruz Credits™ Frequently Asked Questions
Q: What is a Cruz Credit™?
A: One Cruz Credit™ is a credit that is equal in value to either one US dollar or one Euro. Cruz Credits™ may be applied toward the cost of products, taxes, or shipping and handling charges.
Q: How do I enroll in the Cruz Credits™ Program?
A: Researchers who submit a scientific publication using one or more products from Santa Cruz Biotechnology are automatically enrolled in the Cruz Credits™ Program and issued 350 Cruz Credits™ (per publication). Winners of our Investigator Award are awarded 5000 Cruz Credits™. Cruz Credits™ may also be issued to researchers who license a hybridoma clone to Santa Cruz Biotechnology.
Q: Can Cruz Credits™ be refunded or redeemed for cash?
A: Cruz Credits™ cannot be refunded or redeemed for cash. They may, however, be applied toward the cost of Santa Cruz Biotechnology products, taxes, or shipping and handling charges.
Q: Can I have multiple Cruz Credits™ accounts?
A: An individual may only have one Cruz Credits™ account. In the case that an individual has more than one account, these accounts will be merged into a single Cruz Credits™ account. Different individuals will be given unique Cruz Credits™ accounts. Upon request, different individuals may share the same Cruz Credits™ account.
Q: Who is eligible to receive and use Cruz Credits™?
A: Any individual whose Institution orders direct from Santa Cruz Biotechnology is eligible to enroll in the Cruz Credits™ Program. If your Institution orders Santa Cruz Biotechnology products through one of our Authorized distributors, please contact Technical Service for information on alternatives to the Cruz Credits™ Program.
Q: Can I choose not to enroll in the Cruz Credits™ Program?
A: Santa Cruz Biotechnology offers Cruz Credits™ for all Investigator Award entries. If you are unsure whether your Institution allows for the creation and use of Cruz Credits™ accounts, please contact your Purchasing or Accounting Department. For information on alternatives to the Cruz Credits™ Program, please contact Technical Service.
Q: When will I get my Account information?
A: You will be enrolled in the Cruz Credits™ Program upon submission of your Investigtor Award entry. We will email you within 5 business days with your Account number as well as with information on how to access your Account, check your Balance and how to redeem your Cruz Credits™ for Santa Cruz Biotechnology products.
Q: How do I access my Cruz Credits™ Account?
A: To access your Cruz Credits™ account, visit our web site at www.scbt.com and login using your email address and password. If you do not have a login, you may Start an Account here. Once logged in, go to My Account and click on View/Update Account Information. Here, you can edit your Customer Profile to include your Cruz Credits™ account number, which was provided to you via email. Cruz Credits™ account balances are updated each night.
Q: How do I use Cruz Credits™?
A: You may apply Cruz Credits™ to any new order, provided you have a balance in your Cruz Credits™ account. If the order total is more than the number of Cruz Credits™ in your account, you must also provide other payment information. Orders may be placed online at www.scbt.com or by phone, fax or e-mail. Your Institution's purchasing agent may place the order for you if he or she provides your Cruz Credits™ account number, first and last name and the number of Cruz Credits™ you would like to use for that order. Please note that Cruz Credits™ cannot be refunded.
Q: Can I use Cruz Credits™ to pay an outstanding balance on my Account?
A: Cruz Credits™ can only be applied to new orders and may not be applied towards outstanding balances or past due invoices.
Q: I was just awarded additional Cruz Credits™, but my Account balance hasn't changed. When will it be updated?
A: You can expect an email 3 business days after you have been awarded additional Cruz Credits™ and your Account will be updated on the website the day after you receive email confirmation.
To place an order using RMB or to ship to mainland China, please visit www.scbio.cn
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